We’re Here to Help
RESOURCES
- Download: Symform User Guides
Note: If your Symform service is provided/administered through a Symform Partner, please contact them directly for support.
The Symform support team is here to assist you. If you experience a problem, search the for help. If you cannot find a solution to your problem on the forums you may want to consider upgrading to a Professional, Business or Premier support plan to gain access to 1:1 support.
Support Plans
| Plan | Free | Professional | Business | Premier |
|---|---|---|---|---|
| Support Forums | ✔ | ✔ | ✔ | ✔ |
| General Webinars | ✔ | ✔ | ✔ | ✔ |
| Email Support | ✔ | ✔ | ✔ | |
| Account Manager | ✔ | ✔ | ||
| 1:1 Training | 1/year | 4/year | ||
| Phone Support (Pacific Time) | 8am to 6pm | 8am to 6pm | 24/7 | |
| Support SLA | 1 business day | 6 business hours | 2 hours | |
| Support Contacts | 1 | 2 | 5 |
Support Plan Pricing
Just like your cloud backup, you can pay for advanced support with Bucks or Bytes! Check out our Products & Pricing for details.
Upgrade Now
Current customers can log in to to make changes to their support plan.
