Symform service to be discontinued on July 31, 2016

Effective as of today, Quantum is announcing that the Symform service will be discontinued on July 31, 2016.

Quantum has provided an easy-to-use local-and-cloud storage solution to many customers; however, Quantum’s strategic business focus requires that we discontinue the Symform service. In an effort to provide a smooth transition for Symform customers, we have created a guide to help answer questions that you may have, including protecting your Symform data.

If you are a paid subscription customer, please watch for another communication in the next few weeks on information about your refund options.

For additional information, check out the FAQs at the Symform Community site.

Your Symform Service Team

Symform is Now Part of Quantum

Symform Users – Welcome to Quantum!

On July 29, 2014, Quantum acquired the Symform platform and team.

For those of you who we haven’t done business with previously, Quantum is a leading provider of specialized data protection and scale-out storage solutions for capturing, sharing and preserving digital assets. We serve the pro-sumer, SMB, and enterprise customer markets, across commercial, education and government.

Quantum is committed to maintaining the Symform service, so you can continue to protect your data just as you’ve always done. Over time, Quantum intends to enhance the service with new features and options, drawing on both the Symform team’s expertise and Quantum’s 30+ years of experience helping customers meet their most demanding data storage needs in physical, virtual and cloud environments.

For more information about the Symform acquisition, see the press release here. For more information about Quantum, please visit

What is Cloud Storage?

Sure, you’ve heard about “the cloud” for years now, but what the heck does that really mean? Before marketers got ahold of the word, “cloud” actually meant something. Cloud computing is a distributed approach where the computing work is spread over a number of connected devices. The advantage of this approach is that you gain economies of scale, reduce vulnerability, and allow for rapid expansion of resources when necessary. No single system is responsible for any one single operation, so devices in the cloud can come on and go offline as needed.

Unfortunately, in practice, the term “cloud” is now used whenever a company is offering anything as a service over the internet, regardless of the underlying computing architecture. That is especially true for cloud storage, where all of your data may very well be sitting on one device in a data center somewhere in the high desert. Not very cloudy, is it?

Symform actually stands out in this space as a unique provider of what we would consider closer to “true” cloud storage. Before you think we are just a bunch of Seattle elitist hipsters (we are totally from Seattle, but not very hipstery), let me explain why. Symform’s revolutionary peer-to-peer cloud storage architecture spreads user data over a worldwide network of independent devices. As users join the network cloud storage capacity is added. As they leave it goes away. Symform acts as the central orchestration service, telling each device where to go to store and retrieve data. But there is no giant data center behind our cloud.

Of course this approach means we have to do more work on the backend than our peers, but the advantages are that Symform can be faster, cheaper, more secure, and greener than any other cloud storage out there.

The Pros and Cons of Personal Cloud Storage

While there are a dizzying array of cloud storage providers on the market today, almost all of them have the same fundamental problem: price. Sure, you’ll get a couple of gigabytes free, but if you want to backup, sync, and store all of your stuff in the cloud your wallet is going to feel the pinch. And when you compare cloud storage rates to the relatively low cost of local drive space you can quickly see why many people are searching for a personal cloud storage solution so they can avoid those costs.

One of the easiest and most powerful personal cloud storage solutions, either at home or for the office, is to purchase a Network Attached Storage (NAS) device. NAS devices are basically little servers that you can easily hook into your network. Most NAS devices are Linux-based, but you don’t have to be a super techy person to set them up. The GUI interfaces make it easy to configure the device for file storage and media streaming. You can even use a NAS to host a website or run surveillance cameras. Most vendors offer mobile apps for accessing the stuff you’ve put on the NAS while out and about.

The major shortcoming of a private cloud storage solution is that it isn’t really a full disaster recovery plan. Backing up your stuff centrally is great for when your laptop drive dies, but what happens if your home or office floods or has a fire? Or a thief steals the stuff? Symform’s NAS cloud backup apps, which are available for some of the most popular NAS devices, can give you the best of both world’s. Our patented peer-to-peer architecture allows you to get the convenience, durability, and security of cloud storage, with the economics of local drive space. Read on to find out why it makes us the best cloud storage service available.

Two Peer-to-Peer Products You Didn’t Know Were P2P

A recent offhand comment by Netflix CEO Reed Hastings has stirred up some conversation about whether the company could deliver content over P2P architecture, thereby avoiding paying ISPs for the bandwidth they use, reducing Netflix’s infrastructure costs, and improving the overall quality of service. In addition to some of the obscure services mentioned in that and other articles, as well as the well-known P2P services centered around users sharing (mostly pirated) media content, there are two notable businesses that use peer-to-peer as a key to their success.

Skype iconSkype – The IP telephony service, which started as Skyper way back in 2003, was built on the same backend used in KaZaA, the notorious (and not defunct) music sharing service. So it isn’t surprising that Skype is built from the ground up on P2P architecture. In fact, the name is a portmanteau of “sky” and “peer”. Skype is pretty up front about this, even outlining how the technology works on their website. Following their acquisition by Microsoft in 2011, Skype moved some of their “supernodes” onto dedicated servers within datacenters to address the increasing usage by mobile phones, but the underlying peer-to-peer system remains.

Spotify iconSpotify – While the popular Swedish-based subscription music streaming company has scrubbed most references off their website, the service still relies heavily on P2P technology to deliver a near instant play experience to users. To accomplish this, Spotify stores copies of the songs you play in a cache on your device and will then deliver those copies to other nearby users when needed. This allows them to avoid serving every song off centralized servers. Every user becomes another node in their content delivery network. Spotify saves on infrastructure and bandwidth costs while all users benefit from a more responsive playback experience.

So while Mr. Hastings may have just been trying to make a point, the idea that Netflix (or a competing service) could avoid the current ISP battles by moving to P2P architecture is far from a revolutionary or impossible idea. Maybe we have a slight bias, but we expect many more legitimate services to embrace the technology as the expense of storing and delivering data continues to rise.

Introducing the Symform Android App!

Android cloud storageWith the recent release of the Symform iOS App we heard a number of users ask about an Android App as well. It turns out that Android commanded 78% of worldwide smartphone sales last year, so building an Android App was a big priority for us. And now it’s here!

With Symform’s new Android App you can connect to your cloud storage account and access all of your devices and files on the go. Use it on your phone or tablet to browse pictures, stream videos, listen to music, or download documents.

Install the Symform Android App from Google Play and log in to your Symform account to get started. Once you’ve had a chance to experience the App, please leave us feedback on the Symform Community.

Read more about Symform on mobile devices.

Access your Synced Files with the New Symform iOS App

iOS cloud storage
Accessing your synced cloud storage files on a mobile device is easy with the new Symform iOS App. Whether you want to browse pictures, stream videos, listen to music, or download documents, the Symform app for iPhone and iPad gives you access to all your digital stuff.

Simply install the Symform iOS App from the Apple App Store, log in with your Symform credentials, and browse through all your connected devices, folders, and files.

Read more about Symform on mobile devices.

Once you’ve had a chance to experience the Symform iOS App, please leave us feedback on the Symform Community.

Welcome to the Symform 4 Public Beta!

We’re excited to announce that after many months of work the beta version of Symform’s next generation software is finally here!

So What’s New in this Beta?

  • Ability to view and download files directly on the web – our most requested feature!
  • New mobile app for iOS users.
  • Completely redesigned Windows and Mac apps emphasizing quick and easy setup.
  • Automated controls over bandwidth use to maximize throughput and minimize disruption to other internet activities.
  • Automated contribution configuration allowing the vast majority of users to contribute unused drive space by simply selecting to do so.
  • Updated web application allowing users to easily see the status of their connected devices and synced files.
  • A totally refreshed look and feel including a new logo and color scheme.

How to Join the Beta
This is a huge step forward for us and we feel that the software is ready for prime time. Therefore, all new users will experience the beta by default on both their local client app and the web app. Existing users have been invited to try out the beta as well. All users can go back to the existing experience if they choose to do so.

What’s Coming Next?
We are constantly working to improve the service, but some of the big projects in the works include:

  • Updated Linux/NAS apps to more closely match the new Windows and Mac experience.
  • New mobile app for Android users.

Give Us Feedback!
We want to know what you think about the new Symform 4 experience. Don’t hold back, we’re looking to hear about the good, the bad, and the ugly of it. Head over to the Symform Community to leave your thoughts. Got a new feature idea? There’s a place for that too.

What You Can Learn from Dan Woods

Dan Woods, columnist for Forbes and CTO at CITO Research, has been an expert blogger for Symform providing great content on cloud storage. He has offered tips and posed important questions to consider whether you are trying to maintain work or personal files.

Dan knows data is piling up for all of us and has highlighted three scenarios to better handle it. Whether you’re counting your pennies, there was a disaster or you just need to work with your data better; this blog can help you out. Check out the scenarios and start thinking about areas the cloud can resolve your data accumulation issues.

The go-getters of the world often complete tasks themselves, but when it comes to the cloud take some caution before you run your own. Saving money is important, but taking into account energy bills, maintenance, and your time, having others manage your cloud might be the better and less expensive choice. Before deciding to run your own cloud weigh what is best for you to take on yourself and what you should leave to the cloud professionals.

Those of you out there maintaining important family photos, personal files and home videos take a look at Dan’s blog on how to use cloud storage as a personal disaster recovery system. Here you can learn more about what Dan refers to as the freemium limbo and that syncing feeling. They are two important factors to consider when choosing a service. By now there’s an understanding hard drives won’t last forever and you need to know what you are prepared to lose should your device fail, you reach your storage limit or syncing doesn’t work as expected.

If you are someone who takes part in the freemium limbo you probably suffer from cloud sprawl. When trying to avoid the pay walls for cloud service you open an account here and account there and subsequently store files all over the place. If you are limbo fanatic, how do you manage? Have you established a system for storing files in the proper cloud without intermixing?

Dan has additional blogs that will be published here, so keep an eye out and please share his posts and jump in on the conversation.

Do You Suffer from Cloud Sprawl?

Free! Store 2 GB, 5 GB, or even more on our cloud! This is the pitch that draws us into putting data on yet another cloud service.

Soon we have some files here, more files there, photos everywhere, shared folders, and folders we don’t know how to unshare. Our digital lives are spread across many clouds and our files are in many locations. If you’re like me, you’re familiar with what I’m talking about. I’ve got so many files in so many free clouds, it fogs my brain.

Many cloud vendors have been generous with their free storage offers. Some range as low as 2 GB and many offer a standard 5 GB as a freebie. With special offers for new accounts activated on certain devices or referral bonuses, some users can earn as much as 50 GB for free.

Is it a bad thing to have more than one cloud storage vendor? And what about those shared folders that are syncing automatically, to one another? And what about the services you use strictly for backing up your data? They are a cloud somewhere over the rainbow you have to keep track of.

At the very least, you can agree with me that we will wind up with a problem of who’s on first? Where are those pictures I wanted to make into an album for my grandmother’s 90th? Where are all the videos I took of my daughter in her toddler years? And where are all the story ideas I’ve been squirreling away? On top of these personal items, there’s my professional writing to consider. I have shared links to articles to review through any number of online services. In fact, those who work with me know there are at least two clouds they should check before they ask me where something is. That’s fine for my team, but not the case when I’m on the phone with an executive or thought leader and have to remember which cloud I put our latest interview.

Then there’s the issue of terms of service. I’ll admit here and now that I haven’t read the terms of service for all the cloud vendors I use to know how safe my grandmother’s album-to-be really is. But I know some cloud vendors won’t let you store copyrighted information in the cloud, even if you have a right to the copy you own.

The takeaway here is that the more clouds I am using, the more terms of service I will ultimately have to keep track of. (I plan to explore this in more detail in future blogs on security and privacy in the cloud.) And for clouds services built on other clouds, there could be multiple layers to those terms of service. In other words, having more than one cloud doesn’t simply imply that I have to consciously keep track of which files are on which clouds, but I also have to take time to understand and sort through multiple terms of service. It’s more to manage overall. Now that I think about the other “costs” involved, these GB sound less free all the time. Multiple clouds inevitably lead to more management for users; that much is clear.

I’m not proposing any solutions here; I realize that. Maybe we are all works in progress when it comes to our personal use of the cloud. But it has started me thinking about where all those files are and that maybe I’ve signed up for (at least) one too many free services.

What do you think? How many cloud services are enough? Too much? How do you keep track of them all? Should we just keep accepting those limited GB free offers? What is the real cost of sprawl? Even with free services, there are costs in terms of peace of mind, trying to keep track of which files are where, which of my devices I can access them from, and what their terms of service are.